Payment Policy

Payment Policy

At Glaze & Fit, we aim to make purchasing glazing tools, window and door hardware, and other products through our online shop straightforward and secure. This Payment Policy explains the accepted payment methods, how payments are processed, and what to expect when placing an order.

Accepted Payment Methods

We currently accept the following payment methods:

Debit and Credit Cards:

  • Visa

  • Mastercard

  • American Express

  • Maestro

Shop Pay

Available payment options will be displayed during checkout. Payment methods may vary depending on availability and eligibility.

Prices and VAT

All product prices are displayed in British Pounds Sterling (GBP). Prices include VAT where applicable.

Any applicable delivery charges will be clearly displayed during checkout before you complete your purchase.

We do not add hidden payment fees or card surcharges.

When Payment Is Taken

Payment is collected when you place your order through our online checkout.

Once your payment has been successfully authorised, your order will be submitted for processing.

If we are unable to supply an ordered item, we will contact you and arrange a refund for the affected item using your original payment method.

Payment Security

We use Shopify's secure payment processing infrastructure to help protect transactions made through our online shop.

Card payments are processed securely, and Glaze & Fit does not store or have access to your full card details.

Depending on your bank or card provider, you may be asked to complete an additional verification step, such as 3D Secure, to authorise your payment.

Declined Payments

If your payment is declined, your order will not be successfully completed.

If this happens, we recommend checking:

  • Your card details are entered correctly.

  • Your billing address matches the details registered with your card provider.

  • Your card has sufficient available funds.

  • Your bank has not blocked or declined the transaction.

You may also contact your bank or try another available payment method.

Refunds

Where a refund is approved, it will be issued to your original payment method.

Please allow approximately 5–10 working days after the refund has been processed for the funds to appear in your account. The exact time may depend on your bank or payment provider.

For further information about returns, cancellations and refunds, please refer to our Return & Refund Policy.

Questions About Payments

If you have any questions about payment methods, an order payment or a refund, please contact us.

Email: info@glazeandfit.co.uk

Phone: +44 7443 656189

Business Hours: Monday to Friday, 9:00 am – 5:00 pm (UK time)

Business Address: Glaze & Fit, 34 Delaney Drive, Stoke-on-Trent, ST3 5RG, United Kingdom.