Privacy Policy

Last updated: 31 October 2026

Glaze & Fit respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect when you visit glazeandfit.co.uk, place an order, contact us or use our website, why we use it, and the choices and rights available to you.

1. Who We Are

Glaze & Fit operates glazeandfit.co.uk, an online shop supplying glazing tools, window and door hardware, replacement components and related products.

Business name: Glaze & Fit
Business address: 34 Delaney Drive, Stoke-on-Trent, ST3 5RG, United Kingdom
Email: info@glazeandfit.co.uk
Telephone: +44 7443 656189

Data controller: [Insert the full legal name of the individual or business entity responsible for customer data.]

For questions about how we handle your personal information, contact us using the details above.

2. Personal Information We Collect

Depending on how you use our website, we may collect the following information:

Contact and order information

• Your name

• Billing and delivery addresses

• Email address and telephone number

• Order details, purchase history and customer service correspondence

Payment information

Payments are processed through the payment providers available at checkout. We receive information needed to confirm and manage your order, but we do not ordinarily receive or store your full payment card number.

Enquiries and communications

If you contact us, we may keep the information you provide, such as your name, email address, telephone number, message and any photographs you send to help us identify a window or door component.

Website and device information

When you browse our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited and interactions with the website. This may involve cookies and similar technologies, subject to your cookie preferences and applicable requirements.

3. How We Use Your Information

We use personal information for the following purposes:

• Processing orders: To confirm, process, dispatch and deliver purchases.

• Customer support: To respond to questions, help with product enquiries and deal with returns or complaints.

• Order administration: To send order confirmations, delivery updates and important service messages.

• Legal and financial records: To maintain appropriate business, tax and accounting records.

• Website operation and security: To maintain the website, prevent fraudulent activity and protect our customers and business.

• Marketing: To send promotional emails where we have the appropriate permission or other lawful basis. You can unsubscribe from marketing emails at any time.

• Website analysis: To understand how visitors use the website and improve its performance, where the relevant tracking technologies are permitted and enabled.

4. Our Lawful Bases for Using Personal Information

Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the purpose, we may rely on:

Purpose	Lawful basis
Processing and delivering orders	Performance of a contract
Responding to order-related enquiries	Performance of a contract or steps taken before entering into a contract
Maintaining tax and accounting records	Legal obligation
Preventing fraud and protecting website security	Legitimate interests, where appropriate
Sending promotional emails	Consent or another lawful basis where permitted
Non-essential analytics and marketing technologies	Your consent where required

Where we rely on legitimate interests, those interests may include operating our business, protecting our website and preventing fraudulent transactions.

5. Who We Share Information With

We only share personal information where it is necessary for the purposes described in this policy.

This may include:

• Shopify: Our e-commerce platform, which hosts our online store and supports order processing.

• Payment providers: To securely process payments and manage transactions.

• Delivery companies: To deliver your orders and provide tracking information.

• Email and customer support providers: To manage order communications and respond to enquiries.

• Website analytics and marketing providers: Where these services are used and the relevant permissions or lawful requirements have been met.

• Authorities and regulators: Where disclosure is required by law or necessary to protect legal rights.

We do not sell customers' personal information.

6. International Data Transfers

Some of our service providers may process information outside the United Kingdom. Where personal information is transferred internationally, we will ensure that an appropriate legal transfer mechanism and safeguards are in place where required.

For information about the relevant providers and safeguards, contact us using the details in this policy.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support essential website functions, including the shopping basket and checkout.

Depending on your choices and the technologies enabled on the website, cookies may also be used for analytics or marketing purposes.

Where consent is required, non-essential cookies will only be used after you have given permission. You can manage your preferences through the cookie banner or the available cookie settings on our website.

For more information, please see our Cookie Policy or cookie settings, if available.

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including meeting legal, accounting and reporting obligations.

• Order and accounting records: Retained for the applicable statutory and tax record-keeping period.

• Customer enquiries: Retained for as long as necessary to respond to and manage the enquiry, and for any appropriate follow-up or legal record-keeping.

• Marketing preferences: Retained while you remain subscribed or until your consent is withdrawn, subject to any records needed to respect your preferences.

• Website and cookie information: Retained according to the relevant service settings, cookie lifetimes and applicable requirements.

Retention periods may vary depending on the type of information and why it was collected.

9. Your Data Protection Rights

Depending on the circumstances and the lawful basis we use, you may have the right to:

• Request access to the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Request deletion of your personal information.

• Ask us to restrict how we use your information.

• Object to certain types of processing.

• Request a copy of certain information in a portable format.

• Withdraw consent where we rely on consent.

To exercise a right, email info@glazeandfit.co.uk. We may need to verify your identity before responding.

You can also complain to the Information Commissioner's Office (ICO) if you are unhappy with how we handle your personal information. Visit ico.org.uk for further information.

10. Keeping Your Information Secure

We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse or disclosure. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

11. Third-Party Websites

Our website may contain links to third-party websites or services. Those websites have their own privacy practices, and we are not responsible for their content or privacy policies. We recommend reviewing their policies before providing personal information.

12. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our business, website, service providers or legal requirements. The latest version will be published on this page with its updated date.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, contact:

Glaze & Fit
34 Delaney Drive, Stoke-on-Trent, ST3 5RG, United Kingdom
Email: info@glazeandfit.co.uk
Telephone: +44 7443 656189