Terms of Service

Last updated: 31 October 2026

Welcome to Glaze & Fit. These Terms of Service explain the conditions that apply when you browse glazeandfit.co.uk or purchase products through our online shop.

By using our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.

1. About Glaze & Fit

This website is operated by Glaze & Fit.

Business address: 34 Delaney Drive, Stoke-on-Trent, ST3 5RG, United Kingdom
Email: info@glazeandfit.co.uk
Telephone: +44 7443 656189

Legal seller name: [Insert the full legal name of the person or business entering into sales contracts with customers.]

These terms apply to purchases made through our online shop. Any separately arranged glazing, glass replacement or window and door repair work may be subject to separate service terms and conditions.

2. Products and Descriptions

We aim to ensure that product descriptions, photographs, specifications and measurements on our website are accurate and helpful.

Colours and appearances may vary slightly depending on your screen or device. Product images are provided as a guide and may not show every detail of the item supplied.

Please read the product description, measurements, compatibility information and package contents carefully before ordering.

Nothing in these terms affects your statutory rights if a product is faulty, not as described or otherwise fails to meet the requirements of applicable consumer law.

3. Choosing the Correct Product

Window and door hardware and replacement components are available in different sizes, specifications and configurations.

Before ordering, please check relevant measurements and compatibility details, including dimensions, spindle lengths, fixing positions, backset, cylinder sizes and other specifications where applicable.

If you are unsure which component you need, contact us before placing your order. We will do our best to provide helpful product information, but you remain responsible for checking that the product is suitable for your particular application.

This section does not limit your statutory rights if a product is incorrectly described or supplied.

4. Prices and Payment

All prices are displayed in British Pounds Sterling (GBP).

Prices include VAT where applicable. Any applicable delivery charges will be displayed during checkout before you complete your purchase.

We accept the payment methods displayed at checkout. Payment must be successfully authorised before an order can be processed.

For further information, please refer to our Payment Policy.

5. Placing an Order and Contract Formation

When you place an order through our website, you are submitting an offer to purchase the selected products.

You will normally receive an order confirmation email acknowledging that we have received your order. This acknowledgement does not necessarily mean that your order has been accepted.

We will confirm acceptance in accordance with our order processing arrangements, normally when we notify you that your order has been dispatched.

If we are unable to accept or fulfil an order, for example because an item is unavailable or there is a clear pricing or listing error, we will contact you. If payment has already been taken for an order we cannot fulfil, we will arrange an appropriate refund.

6. Delivery

We currently deliver to addresses within the United Kingdom, subject to the delivery options shown at checkout.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, such as courier delays or disruption to delivery networks.

We will provide available tracking information once your order has been dispatched.

Risk in the products generally passes to you when the products are delivered into your physical possession, or into the possession of someone you have identified to receive them, other than the carrier.

For full details of processing times, delivery charges, estimated delivery periods and tracking, please refer to our Shipping Policy.

7. Cancellations and Returns

Your statutory cancellation rights

If you purchase goods online as a consumer, you generally have the right to cancel your order within 14 days after receiving the goods, without giving a reason, subject to the legal exceptions that apply.

After notifying us of cancellation, you generally have a further 14 days to return the goods.

You may inspect the goods as you would reasonably be able to in a shop. If goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, a deduction for any resulting loss in value may be permitted by law.

Where a statutory cancellation applies, refunds will be made in accordance with applicable consumer law, including the relevant rules on standard delivery charges and refund timing.

Our additional returns period

In addition to your statutory rights, we offer a 30-day returns period for eligible products, subject to our Return & Refund Policy.

Please refer to that policy for the conditions, return procedure and any applicable exclusions. Nothing in our additional returns offer reduces or replaces your statutory rights.

8. Faulty, Damaged or Incorrect Products

Your statutory rights are not affected by these terms.

If a product arrives damaged, is faulty, is not as described or is otherwise not of satisfactory quality or fit for purpose, you may be entitled to a repair, replacement, price reduction or refund, depending on the circumstances and applicable law.

Please contact us with your order details and, where helpful, photographs of the issue so that we can assist.

For further information, please refer to our Return & Refund Policy.

9. Product Installation and Safe Use

Always follow the product instructions and relevant safety guidance when installing or using glazing tools, window hardware, door components and glass-care products.

Some products, including glass scrapers, sharp tools, locks and specialist hardware, may require particular care during handling or installation.

Use suitable protective equipment and seek assistance from a qualified professional where a task involves specialist skills, heavy glass, working at height or other safety risks.

Any safety guidance provided on our website is general information and does not replace product-specific instructions or professional advice.

10. Our Responsibilities

We are responsible for providing products that meet the requirements of applicable consumer law.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory rights and remedies that cannot legally be excluded.

Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from circumstances outside our reasonable control.

11. Website Content and Intellectual Property

Unless otherwise stated, content created for this website, including text, graphics, logos and original images, is owned by Glaze & Fit or used with permission.

You may not reproduce, distribute or commercially use our website content without prior written permission, except where permitted by law.

Product names, trademarks and images belonging to third-party manufacturers or suppliers remain the property of their respective owners.

12. Website Availability and Changes

We aim to keep our website available and its information accurate, but we cannot guarantee uninterrupted access or that every page will always be free from errors.

We may update website content, product information, prices and these terms from time to time. Changes to these terms will be published on this page.

The terms applicable to an order will be those in force when the relevant contract is formed, unless a change is required by law or agreed with you.

13. Governing Law

These terms are governed by the laws of England and Wales.

If you are a consumer, you may also benefit from any mandatory consumer protection laws that apply in the country where you live. Nothing in this section removes any rights you have under applicable law.

14. Contact Us

If you have a question about these Terms of Service, an order or a product, please contact:

Glaze & Fit
34 Delaney Drive, Stoke-on-Trent, ST3 5RG, United Kingdom
Email: info@glazeandfit.co.uk
Telephone: +44 7443 656189