Shipping Policy

Last updated: 31 October 2026

At Glaze & Fit, we aim to make ordering glazing tools, window and door hardware, replacement components and other products straightforward and convenient.

We currently deliver to addresses within the United Kingdom. This policy explains our order processing times, delivery estimates, shipping charges, delivery arrangements and what to do if you experience a problem with your order.

1. Delivery Times

Our estimated delivery times are as follows:

Delivery stage	Estimated time
Order processing	1–2 working days
Courier transit	5–6 working days
Total estimated delivery	6–8 working days

Working days are Monday to Friday, excluding UK bank holidays.

Orders placed on weekends or UK bank holidays will normally begin processing on the next working day.

Please note that delivery times are estimates and may occasionally be affected by courier delays, adverse weather, public holidays or other circumstances outside our control.

2. Delivery Charges

We offer free standard UK delivery on orders of £50 or more.

Order value	Delivery charge
£50 and over	Free standard delivery
Under £50	Delivery charge displayed at checkout

Any applicable delivery charge will be shown during checkout before you complete your purchase.

3. Delivery Companies and Tracking

We use established delivery companies, including:

• Royal Mail

• DPD

• FedEx

The delivery company selected will depend on the size, weight and destination of your order.

Larger or longer products, such as telescopic poles and certain hinge packs, may require a specialist or alternative courier service.

Once your order has been dispatched, we will send tracking information to the email address provided at checkout, where tracking is available.

Please use the tracking details to follow your parcel's progress and check its estimated delivery date.

4. Where We Deliver

We currently deliver to addresses within the United Kingdom, including:

• Mainland England

• Scotland

• Wales

• Northern Ireland

• Scottish Highlands and islands

• Other eligible UK island and remote postcode areas

Delivery availability and times may vary depending on the destination postcode and courier service.

Some remote locations may require additional delivery time or charges. Any applicable charges or delivery restrictions will be displayed or communicated before your order is confirmed.

We do not currently offer international delivery outside the United Kingdom.

5. Delivery Problems

If you experience a problem with your delivery, please contact us so that we can help.

Delayed orders

If your order has not arrived within the estimated 6–8 working-day delivery period, please contact us with your order number. We will check the tracking information and follow up with the delivery company where necessary.

Damaged parcels or products

If your parcel arrives visibly damaged or an item appears to have been damaged during delivery, please contact us as soon as reasonably possible.

Where possible, keep the original packaging and provide photographs of the parcel and affected product. This will help us investigate the issue and arrange an appropriate solution.

Missing items

Some orders may be dispatched in more than one parcel. Please check your dispatch confirmation and tracking information first. If an item is still missing, contact us with your order number and the details of the missing product.

Incorrect delivery address

Please check your delivery address carefully before completing checkout. If you notice an error after placing your order, contact us immediately.

We will do our best to assist, but once a parcel has been dispatched, changes to the delivery address may not be possible.

6. Delivery and Receiving Your Order

Please provide a complete and accurate delivery address, including the correct postcode and any relevant flat, building or access details.

Where possible, please ensure someone is available to receive the delivery or follow any delivery instructions provided by the courier.

If a delivery attempt is unsuccessful, the courier may arrange another delivery attempt or provide collection instructions, depending on its service.

Please refer to the courier's tracking information for the latest delivery updates.

7. Contact Us About Your Delivery

If you have questions about shipping, tracking, delivery delays or a problem with your order, please contact us:

Glaze & Fit
34 Delaney Drive
Stoke-on-Trent
ST3 5RG
United Kingdom

Email: info@glazeandfit.co.uk
Telephone: +44 7443 656189

Business hours: Monday to Friday, 9:00 am–5:00 pm (UK time).

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.